For years Crabtree’s Auto Body and Paint has been the most trusted
Collision Repair Shop in Bend, Oregon. We specialize in repairing vehicle accident damage.
Having your car repaired can be stressful and confusing; especially if you’re just gotten into an accident. Below are some questions a frequently get from clients.
Absolutely! Anyone who appraises cars for a living can tell you that the quality of collision repair varies dramatically and the quality of repair makes a big difference in the value of your car. The quality of repair depends on several things: (1) the skill and attention of the body tech and painter; (2) the quality of the equipment and tools; (3) the materials, paint and parts used; and (4) the overall management of the process and quality control.
We have made a substantial investment in all areas of quality to ensure that the repair of your vehicle is the very best possible. Remember, if your car is damaged, you have the right to choose where it is repaired. If you’re like most people, your car is probably your second biggest investment, so make sure you choose a collision center with the very highest quality repairs.
Yes. Some insurance companies own collision repair shops or have an incentive to refer work to a specific shop. However, your vehicle is a large investment and you have a legal right to decide where it will be repaired after an accident.
Yes. We offer a Limited Lifetime Warranty on all of our repairs for as long as you own the vehicle.
Absolutely! If your car has been dinged or scratched, we can repair it.
Yes. We prefer to use original equipment manufacturer (OEM) parts for all repairs and we do everything within our power to maximize the use of OEM parts. Your insurance company might only pay for aftermarket, rebuilt, recycled, or reconditioned parts. If you have questions, do not hesitate to discuss it with one of our trained estimators.
Yes. We work to provide our customers with rental cars. Whether your insurance will pay for a rental car depends upon your coverage. Check your policy or with your agent. (Even if you have “full coverage” it does not necessarily mean that you have rental car coverage.)
When your newer vehicle is involved in a collision, it can lose some of it’s “value”. The premise is that a non-accident vehicle has a higher value due to not being in an accident. You are entitled to ask for diminished value from your insurance company or from the third party carrier. There is a basic formula called a 17C rule and we can provide that for you free of charge.